• 3 Easy Steps to Log In

  • Access the Event Page
  • Click the Enter Event Button
  • Enter your email address and password

  As an attendee, you will need to register or sign up for the event and purchase a ticket to enter the event. Even if the event is for free, you still need to be a ticket bearer in order to attend the event. Once you’ve entered the event, you can start participating in the activities. Below you’ll learn the steps from start to end on how to join an event.

  IMPORTANT NOTES:

  • Chrome is the preferred browser to access the event page, virtual event hub and backstage studio link.
  • You will only be able to enter the event 30 minutes before the first session starts.
  • If someone else bought the ticket for you or if you didn’t buy your ticket on the event page, just follow step 3.

  1. Register as an attendee

  • Access the event page on your browser
  • Click the button that says “Register” or “Buy Tickets”
  • Select the type of ticket that you want to purchase then click Continue
  • Enter the required personal information then click Continue
  • Enter your credit card information if it’s a paid ticket
  • Click Continue if it’s a free ticket
  • Click Close to complete your check out
  • You should receive an email confirmation for your purchase
  

  2. Select the session you want to attend

  • After registration, you’ll be taken back to the event site, when you scroll below, you should see the list of session that you can join.
  • Though this is not a required step, you can pre-select the sessions that you want to attend by clicking the “Register” button next to the session title.
  

  3. Enter the event

  • Access the event page on your browser. You can check the confirmation email that is sent to you and click the View Event Details button to be redirected to the event page.
  • Click the Enter button to enter the virtual event hub. The button should be visible 30 minutes before the start of the first session. If it’s not there yet, then you’re too early.
  • Enter the email address you used to register and enter your password, then click Submit. If it’s your first time to log in, just create a password. You should be redirected to the virtual event hub.
  
  
  Click here to learn more about the Virtual Event Hub

  If you’re having a hard time logging in or joining the sessions, here are some tips to make it work:

  • Use the recommended browser (Chrome)
  • Make sure that your browser is up to date
  • Refresh your page:
    – Windows: Ctrl + F5
    – Mac: Command(⌘) + Shift + R
  • Clear your browser’s cache:
    – Chrome: Settings > Privacy and security > Clear browsing data > Clear data
    – Safari: Command(⌘) + Alt + E
  
  • Access the page in an incognito window (Ctrl + Shift + N)
  • Restart your device
  • Try the other recommended browsers (Safari and Firefox)
  • Check your internet connection / speed (it should be at least 5mbs)
  • Enable the camera and microphone in your browser:
  
  
  • Enable pop-ups in your browser
  • Disable any firewalls or VPNs (e.g malware, AVG)

Still need help?

We’re standing by to help you out with Technology related issues with broadcasting at WSFW. If you would like a tech to assist you, provide your Google remote support number and we’ll be able to connect to your workstation and help get you setup.

Ways to contact a tech:

• The Chatroom- DM Jay Benjamin or Daryl Shaw with your issue and your support number
• Text your support number to (336) 455-1542 and a tech will call you back